Customer support system

Thank you for using Mags Inc.

Due to the new virus COVID-19, our company has started adopting remote work. Thus, we will change the customer support operation as follows.
We apologize for any inconvenience, but we appreciate your understanding and cooperation.
We do accept photobook orders as usual.

Change period: From April 8, 2020 (Wed) to
May 31, 2020 (Sun)

※The period may be changed due to measures to prevent the spread of the new virus COVID-19 infection.

※The period has been extended due to the extension of the "Emergency Declaration" deadline.(Added on May 8)

About days required for delivery

Due to the new virus COVID-19, it may take longer than usual for the photobook to be delivered or forgo the shipping temporarily. Please be advised that orders with allowance for time is preferable.

Please confirm the details on each shipping company HP.(Click here)

Simplification of photobook data check

Normally, we check all photobook data in our check system at the time of bookbinding. However, due to restrictions on working place, it may be difficult to check all data.
We apologize for the trouble, but when uploading the photobook, please check the contents again before uploading.

※Please pay special attention to the following points
・Text is not out of the outer frame (dotted blue frame) of the edit screen
・RGB is used for the saved pictures when editing

For more information, please refer to Tips for making a good photobook.

The telephone service of the operation window will be suspended.

Due to the restriction of workplace, we will suspend customer support operations by telephone.
E-mail inquiries are still available.

Inquiry email address: magsinc@hikesiya.co.jp

We apologize for any inconvenience this may cause, but we appreciate your understanding.

About Order

You cannot purchase Premium Version and Standard Version in 1 order simultaneously. You have to order each version separately.
Please check "Estimated Shipping and Delivery" for details of delivery fees for 1 order.

Estimated Shipping and Delivery

All prices shown below are in Japanese Yen (JPY).
US$ is only a guide and may not accurately reflect current exchange rates.
Airmail(non-tracking) and EMS(express tracking) are availabie.
EMS is not available for the countries with *1 marks.
Free shipping on 3 and more books!
*limited to same photobook/Airmail
Asia Bangladesh, Bhutan, Cambodia, China, Guam, Hong Kong, India, Indonesia, Korea, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Northern Mariana Islands, Pakistan, Palau*1, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste*1, VietNam
Airmail Postage: JPY 300 (US$2.4)
Production Times: 5 business days
Delivery Times: 3-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,120 (US$8.96)
Production Times: 5 business days
Delivery Times: 2-7 days (ave.)
North and Central America Barbados, Canada,Costa Rica, Cuba, Dominican Republic*1, El Salvador, Guatemala*1, Haiti*1, Honduras, Jamaica, Martinique, Mexico, Panama, Puerto Rico, Saint Pierre and Miquelon, Trinidad and Tobago, United States
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 5-8 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 4-5 days (ave.)
Middle East Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon*1, Oman, Qatar, Saudi Arabia, Syrian Arab Republic, Turkey, United Arab Emirates
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 6-12 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 5-7 days (ave.)
Oceania Australia, Cook Islands, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Islands
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 6-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 4-7 days (ave.)
Europe Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina*1, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kyrgyzstan*1, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia*1, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 4-9 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,770 (US$14.16)
Production Times: 5 business days
Delivery Times: 2-5 days (ave.)
South America Argentina, Bolivia*1, Brazil, Chile, Colombia, Ecuador, French Guiana, Paraguay, Peru, Uruguay, Venezuela
AirmailPostage: JPY 400 (US$3.2)
Production Times: 5 business days
Delivery Times: 6-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 2,020 (US$16.16)
Production Times: 5 business days
Delivery Times: 4-5 days (ave.)
Africa Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Namibia*1, Nigeria, Reunion, Rwanda, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe
AirmailPostage: JPY 400 (US$3.2)
Production Times: 5 business days
Delivery Times: 7-8 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 2,020 (US$16.16)
Production Times: 5 business days
Delivery Times: 4-6 days (ave.)
*See more about List of Delivery Times by Airmail(Japan Post site)
*See more about List of Delivery Days by EMS(Japan Post site)

Quantity Discount

Depending on the number of purchase for one order, at most 15% of "Quantity Discount" is approved.
Number of your order 1 - 10 items 11 - 30 itmes 31 - 50 imtes more than 50 items
Discount rate No discount 5% 10% 15%
* You cannot purchase Premium Version and Standard Version in 1 order simultaneously. You have to order each version separately.

Payment Methods

We accept credit card (Visa, MasterCard, American Express, JCB, Diners Club) payments.
We unfortunately cannot accept any other payment methods.

Cancel and Return

Orders for production, cancellation / return / refund is impossible in principle.
If happened any problem in production process, we would inform you by e-mail.

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