Customer support system
Thank you for using Mags Inc.
Due to the new virus COVID-19, our company has started adopting remote work. Thus, we will change the customer support operation as follows.
We apologize for any inconvenience, but we appreciate your understanding and cooperation.
We do accept photobook orders as usual.
Change period: From April 8, 2020 (Wed) to
May 31, 2020 (Sun)
※The period may be changed due to measures to prevent the spread of the new virus COVID-19 infection.
※The period has been extended due to the extension of the "Emergency Declaration" deadline.(Added on May 8)
About days required for delivery
Due to the new virus COVID-19, it may take longer than usual for the photobook to be delivered or forgo the shipping temporarily. Please be advised that orders with allowance for time is preferable.
Please confirm the details on each shipping company HP.(Click here)
Simplification of photobook data check
Normally, we check all photobook data in our check system at the time of bookbinding. However, due to restrictions on working place, it may be difficult to check all data.
We apologize for the trouble, but when uploading the photobook, please check the contents again before uploading.
※Please pay special attention to the following points
・Text is not out of the outer frame (dotted blue frame) of the edit screen
・RGB is used for the saved pictures when editing
For more information, please refer to Tips for making a good photobook.
The telephone service of the operation window will be suspended.
Due to the restriction of workplace, we will suspend customer support operations by telephone.
E-mail inquiries are still available.
We apologize for any inconvenience this may cause, but we appreciate your understanding.