Customer support system

About days required for delivery

Due to the new virus COVID-19, it may take longer than usual for the photobook to be delivered or forgo the shipping temporarily. Please be advised that orders with allowance for time is preferable.

Please confirm the details on each shipping company HP.(Click here)

We apologize for any inconvenience this may cause, but we appreciate your understanding.

About deliveries during summer holidays

Thank you for using Mags Inc.
Our factory will be closed for the holidays.
As a result, the number of days required to deliver the photobook will drastically change.

Cutoff dates for shipping before the holidays

Recommended order-by dates

Standard Printing : 11:59PM on Aug. 10th, 2020(JST)
Premium Printing : 11:59PM on Aug. 3rd, 2020(JST)

Orders after this will be processed in order, after the holidays.

Deliveries after the holidays

Since many orders are also expected, it may be shipped after Aug. 17th, 2020(JST).

<< Support Service Holidays >>

Our support service will be suspended during the following period

From Aug. 8th, 2020 to Aug. 16th, 2020(JST)

*During this period, orders will still be accepted normally.
*We will reply inquiries in order, from Aug. 17th, 2020(JST).

About Order

You cannot purchase Premium Version and Standard Version in 1 order simultaneously. You have to order each version separately.
Please check "Estimated Shipping and Delivery" for details of delivery fees for 1 order.

Estimated Shipping and Delivery

All prices shown below are in Japanese Yen (JPY).
US$ is only a guide and may not accurately reflect current exchange rates.
Airmail(non-tracking) and EMS(express tracking) are availabie.
EMS is not available for the countries with *1 marks.
Free shipping on 3 and more books!
*limited to same photobook/Airmail
Asia Bangladesh, Bhutan, Cambodia, China, Guam, Hong Kong, India, Indonesia, Korea, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Northern Mariana Islands, Pakistan, Palau*1, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste*1, VietNam
Airmail Postage: JPY 300 (US$2.4)
Production Times: 5 business days
Delivery Times: 3-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,120 (US$8.96)
Production Times: 5 business days
Delivery Times: 2-7 days (ave.)
North and Central America Barbados, Canada,Costa Rica, Cuba, Dominican Republic*1, El Salvador, Guatemala*1, Haiti*1, Honduras, Jamaica, Martinique, Mexico, Panama, Puerto Rico, Saint Pierre and Miquelon, Trinidad and Tobago, United States
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 5-8 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 4-5 days (ave.)
Middle East Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon*1, Oman, Qatar, Saudi Arabia, Syrian Arab Republic, Turkey, United Arab Emirates
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 6-12 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 5-7 days (ave.)
Oceania Australia, Cook Islands, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Islands
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 6-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,440 (US$11.52)
Production Times: 5 business days
Delivery Times: 4-7 days (ave.)
Europe Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina*1, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kyrgyzstan*1, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia*1, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
AirmailPostage: JPY 350 (US$2.8)
Production Times: 5 business days
Delivery Times: 4-9 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 1,770 (US$14.16)
Production Times: 5 business days
Delivery Times: 2-5 days (ave.)
South America Argentina, Bolivia*1, Brazil, Chile, Colombia, Ecuador, French Guiana, Paraguay, Peru, Uruguay, Venezuela
AirmailPostage: JPY 400 (US$3.2)
Production Times: 5 business days
Delivery Times: 6-7 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 2,020 (US$16.16)
Production Times: 5 business days
Delivery Times: 4-5 days (ave.)
Africa Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Namibia*1, Nigeria, Reunion, Rwanda, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe
AirmailPostage: JPY 400 (US$3.2)
Production Times: 5 business days
Delivery Times: 7-8 days (ave.)
Free shipping on 3 and more books!
EMS Postage: JPY 2,020 (US$16.16)
Production Times: 5 business days
Delivery Times: 4-6 days (ave.)
*See more about List of Delivery Times by Airmail(Japan Post site)
*See more about List of Delivery Days by EMS(Japan Post site)

Quantity Discount

Depending on the number of purchase for one order, at most 15% of "Quantity Discount" is approved.
Number of your order 1 - 10 items 11 - 30 itmes 31 - 50 imtes more than 50 items
Discount rate No discount 5% 10% 15%
* You cannot purchase Premium Version and Standard Version in 1 order simultaneously. You have to order each version separately.

Payment Methods

We accept credit card (Visa, MasterCard, American Express, JCB, Diners Club) payments.
We unfortunately cannot accept any other payment methods.

Cancel and Return

Orders for production, cancellation / return / refund is impossible in principle.
If happened any problem in production process, we would inform you by e-mail.

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